Shipping policy

NutraMD® — SHIPPING POLICY

Last Updated: April 6, 2026

This Shipping Policy governs how all orders and subscription shipments are processed and delivered by NutraMD®, operated by Mara Health Co. ("NutraMD," "we," "our," or "us"). By placing an order or maintaining a subscription with us, you acknowledge and agree to the terms outlined below.

This policy is intended to provide clear expectations and maximum legal clarity regarding shipping timelines, responsibilities, and limitations.

1. ORDER PROCESSING TIMES (ESTIMATES ONLY — NO GUARANTEES)

Orders are processed in the order they are received. Typical processing times range from 1–5 business days; however, all processing times are estimates only and are not guaranteed.

Processing times may be extended due to, including but not limited to: holidays, high-volume sales periods, inventory availability, subscription renewal surges, carrier delays or disruptions, weather events, and operational or logistical constraints. In rare circumstances, processing may take up to 30 business days or longer.

You acknowledge and agree that extended processing times do not constitute grounds for cancellation, refund, chargeback, or dispute.

Once an order has entered processing, it cannot be canceled, modified, rerouted, or changed, including subscription renewal orders.

2. SUBSCRIPTION SHIPPING SCHEDULES

NutraMD offers recurring subscription shipments on the following cycles: every 30 days, every 60 days, or every 90 days.

When a subscription renews, the order is automatically generated and placed into the processing queue.

Important Clarifications:

• The billing (renewal) date is not the shipping date. Renewal triggers processing, not immediate shipment. Shipments may process several days — or longer — after billing.
• Cancellations apply only to future renewal cycles. A successfully billed renewal creates an order that cannot be canceled or refunded.
• Shipment delays do not affect the validity of a renewal charge.

3. SUBSCRIPTION MANAGEMENT — CUSTOMER PORTAL ONLY

All subscription management — including cancellations, pauses, skips, address changes, billing updates, and product modifications — must be completed by the customer through the NutraMD Customer Portal at nutramdwellness.com.

NutraMD does not process subscription changes, cancellations, pauses, skips, or modifications via email, phone, social media, live chat, or any other communication channel. The Customer Portal is the sole and exclusive method for managing your subscription.

By enrolling in a subscription, you acknowledge and agree that:

• It is your sole responsibility to log into the Customer Portal and manage your subscription settings.
• Failure to access the Customer Portal to cancel, pause, skip, or modify your subscription before a renewal billing date will result in automatic billing and order processing, which cannot be reversed, refunded, or disputed.
• NutraMD's customer support team cannot cancel, pause, skip, or modify subscriptions on your behalf for any reason.
• Claims that you were unable to access the Customer Portal, forgot your login credentials, did not know how to cancel, or were unaware of your renewal date do not constitute grounds for a refund, chargeback, or dispute.
• You may reset your password at any time through the Customer Portal login page. If you experience a verified technical issue preventing portal access (such as a confirmed site outage), contact support@nutramdwellness.com and we will assist in resolving the technical issue so you can complete the change yourself through the portal.

4. SHIPPING CARRIERS & ORIGIN

Orders are shipped via USPS or other carriers at NutraMD's discretion. Some products or components may be manufactured internationally, including in China, and shipped from U.S.-based fulfillment centers.

5. SHIPPING DESTINATIONS

At this time, NutraMD ships to United States addresses only.

6. DELIVERY TIMEFRAMES (CARRIER ESTIMATES ONLY)

Once an order has been handed off to the carrier, estimated delivery is typically 3–7 business days. However, delivery timelines are not guaranteed and may take longer than 7 business days, several weeks in some cases, or additional time during peak seasons or carrier disruptions.

Delivery timelines are determined solely by the carrier and are outside of NutraMD's control. Carrier delays do not qualify for refunds, disputes, or complimentary replacements.

7. SHIPPING FEES

All shipping fees are displayed at checkout. Shipping fees are non-refundable under all circumstances, including but not limited to: delayed deliveries, carrier delays, returned shipments, and subscription renewal orders.

8. TRACKING INFORMATION

Tracking numbers are provided when available. Tracking updates may be delayed, incomplete, or temporarily inactive. Once a tracking number is issued, the carrier is solely responsible for delivery status and updates. Tracking inactivity or delays do not constitute grounds for refunds, cancellations, or disputes.

9. ADDRESS ACCURACY & CHANGES

Customers are solely responsible for providing accurate and complete shipping information at all times.

Address changes for subscription orders must be completed by the customer through the Customer Portal at least 72 hours before the next scheduled subscription renewal date. NutraMD does not process address changes via email, phone, or any other channel. Address changes submitted through the portal after the 72-hour window cannot be guaranteed to apply to the upcoming shipment.

NutraMD is not responsible for: incorrect or incomplete addresses provided by the customer, failed deliveries due to customer error, "return to sender" shipments, or packages lost due to inaccurate address information. Returned subscription shipments due to address errors remain non-refundable.

10. LOST, STOLEN, OR MISSING PACKAGES

A package marked "Delivered" by the carrier is considered successfully delivered. NutraMD is not liable for: packages stolen after delivery, packages delivered to incorrect locations due to customer-provided address errors, carrier investigation delays, or carrier handling errors.

Lost Package Procedure: If a package is marked delivered but not received, wait at least 48 hours (carriers may update status after initial scan), check with neighbors, building management, or your local post office, and file a USPS Missing Mail request. Then contact us at support@nutramdwellness.com with your USPS case number.

Replacement Policy: At our sole discretion, we may issue a one-time courtesy replacement after the carrier investigation concludes. This courtesy is not guaranteed and does not establish a precedent or obligation for future claims. Refunds are not provided for lost or stolen packages under any circumstances.

11. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, you must contact us within 7 calendar days of delivery and provide clear photographs of the damage and your order number. If approved, we will issue a replacement at our sole discretion. Refunds are not provided for damaged items — replacements only. Claims submitted after the 7-day window will not be honored.

12. UNDELIVERABLE OR RETURNED PACKAGES

If a shipment is returned as undeliverable or unclaimed, we will notify you at the email address on file. You may request reshipment, and additional shipping fees will apply. Returned subscription shipments remain non-refundable. If a reshipment is not requested within 30 days of our notification, the order will be considered forfeited.

13. SUBSCRIPTION PAUSES, SKIPS & CANCELLATIONS

All subscription pauses, skips, and cancellations must be completed by the customer through the Customer Portal before the next scheduled billing date. NutraMD does not process pauses, skips, or cancellations through email, phone, social media, or any other channel (see Section 3).

Pauses, skips, and cancellations apply only to future renewal orders. Orders that have already been billed or entered processing will ship as scheduled. There are no exceptions, refunds, or cancellations for orders already billed or in processing.

14. CHARGEBACK & DISPUTE POLICY

You agree to contact NutraMD at support@nutramdwellness.com before filing any chargeback or payment dispute with your bank, credit card company, or payment provider. Filing a chargeback or dispute without first attempting to resolve the issue directly with NutraMD may result in: immediate suspension or termination of your account, forfeiture of any active subscription benefits, collection of the disputed amount plus any associated fees, and being permanently barred from future purchases.

NutraMD reserves the right to contest any chargeback or dispute it believes was filed in bad faith or in violation of this policy.

15. FORCE MAJEURE

NutraMD is not liable for delays or non-delivery caused by events beyond our reasonable control, including but not limited to: carrier disruptions, natural disasters, severe weather, pandemics, labor strikes, civil unrest, government actions, cyberattacks, power failures, internet or telecommunications failures, or supplier or warehouse delays. Such events do not entitle customers to refunds, replacements, or order cancellations.

16. DISPUTE RESOLUTION, BINDING ARBITRATION & CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

A. Informal Resolution: Before initiating any formal dispute resolution, you agree to first contact us at support@nutramdwellness.com and attempt to resolve the dispute informally for at least 30 days.

B. Binding Arbitration: If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to this Shipping Policy, your orders, subscriptions, or the Services, shall be determined by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall take place in Utah County, Utah, unless the parties agree otherwise or the arbitrator determines that venue in Utah would be unreasonably burdensome. The arbitrator's award shall be final and binding.

C. CLASS ACTION WAIVER: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND NUTRAMD EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

D. Exceptions: This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies. Claims in small claims court within the court's jurisdiction may be brought without arbitration.

E. Opt-Out: You may opt out of this arbitration and class action waiver by sending written notice to NutraMD at the address in Section 19 within 30 days of your first purchase. If you opt out, the remaining provisions continue in full force.

17. GOVERNING LAW & VENUE

This Shipping Policy shall be governed by the laws of the State of Utah, without regard to conflict of law principles. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Utah County, Utah.

18. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NUTRAMD'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO SHIPPING, DELIVERY, OR THIS SHIPPING POLICY SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SPECIFIC ORDER AT ISSUE. IN NO EVENT SHALL NUTRAMD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE, REGARDLESS OF THE THEORY OF LIABILITY.

19. SEVERABILITY

If any provision of this Shipping Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. POLICY CHANGES

NutraMD reserves the right to update this Shipping Policy at any time. We will post the revised policy on our website and update the "Last Updated" date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

21. CONTACT INFORMATION

For shipping-related questions, contact:

Email: support@nutramdwellness.com Mail: NutraMD®, 2575 W 400 N, Suite 300, Lindon, UT 84042